Allg. Einführung 5

Empfohlene Vorgehensweise 5

ANSWERS TO EXERCISES IN TEXTBOOK AND TAPESCRIPTS
Unit 1 Layouts 9

Unit 2 Enquiries 17

Unit 3 Offers 22

Unit 4 Orders 28

Unit 5 Acknowledgements 35

Unit 6 Delivery 41

Unit 7 Payment 47

Unit 8 Complaints 53

Secretarial Activities
Telephoning 63
Making Appointments 65
Travel Arrangements 67
Room Reservations 69
Invitations 76
Visitors to the Company 79

Appendix
Scorecard for 'Contract' 82
Worksheet 83