Table of Contents


Acknowledgments xxi
Introduction xxv



Part I
Microsoft Exchange Server 2003
Administration Fundamentals


1 Overview of Microsoft Exchange Server 2003 Administration 3
Microsoft Exchange Server 2003 5
Exchange Server and Windows Integration 6
Hardware and Component Requirements for
Exchange Server 10
Exchange Server Administration Tools 12

2 Managing Microsoft Exchange Server 2003 Clients 17
Configuring Mail Support for Outlook 2003 and
Outlook Express 18
Configuring Outlook 2003 for the First Time 19
Configuring Outlook Express for the First Time 22
Configuring Outlook 2003 for Exchange 24
Adding Internet Mail Accounts to Outlook 2003
and Outlook Express 25
Reconfiguring Outlook 2003 Mail Support 26
Leaving Mail on the Server with POP3 27
Leaving Mail on the Server: Outlook 2003 27
Leaving Mail on the Server: Outlook Express 28
Checking Private and Public Folders with IMAP and
UNIX Mail Servers 28
Checking Folders: Outlook 2003 29
Checking Folders: Outlook Express 29
Managing the Exchange Server Service in Outlook 2003 30
Managing Delivery and Processing E-Mail Messages 30
Accessing Multiple Exchange Server Mailboxes 35
Granting Permission to Access Folders Without
Delegating Access 38
Using Mail Profiles to Customize the Mail Environment 40
Creating, Copying, and Removing Mail Profiles 40
Selecting a Specific Profile to Use on Startup 41

3 Managing Mobile Outlook Users for Wireless Web and Dial-Up Access 43
Mastering Outlook Web Access Essentials 43
Using Outlook Web Access 44
Enabling and Disabling Web Access for Users 46
Connecting to Mailboxes and Public Folders
over the Web 47
Mastering Mobile Device and Wireless Access Essentials 48
Using Outlook Mobile Access 48
Configuring Exchange for Mobile Service Carriers 49
Managing Wireless Synchronization and Exchange
Server ActiveSync 50
Managing Wireless Browsing 53
Configuring Devices for Mobile Access and
Wireless Browsing 54
Enabling and Disabling Mobile Access Features
for Individual Users 55
Creating Mobile Outlook Profiles for Remote
Mail and RPC over HTTP 55
Creating Outlook Profiles for Dial-Up Connections to
Corporate Networks 56
Creating Outlook Profiles for RPC over HTTP 59



Part II
Active Directory Services and Microsoft
Exchange Server 2003


4 Microsoft Exchange Server 2003 Administration Essentials 63
Understanding Exchange Server Organizations 63
Global Settings 65
Recipients 65
Administrative Groups 66
Routing Groups 69
Data Storage in Exchange Server 70
Working with the Active Directory Data Store 70
Working with the Exchange Server Information Store 71
Using and Managing Exchange Server Services 73
Using Core Exchange Server Services 74
Starting. Stopping, and Pausing Exchange
Server Services 76
Configuring Service Startup 77
Configuring Service Recovery 78


5 User and Contact Administration 81
Understanding Users and Contacts 81
Understanding the Basics of E-Mail Routing 82
Working with Active Directory Users And Computers 83
Running Active Directory Users And Computers 83
Using Active Directory Users And Computers 83
Connecting to a Domain Controller 85
Connecting to a Different Domain 86
Searching for Existing Users and Contacts 86
Managing User Accounts and Mail Features 88
Creating Mailbox-Enabled and Mail-Enabled
User Accounts 88
Setting Contact Information for User Accounts 92
Changing a User's Exchange Server Alias and
Display Name 94
Adding, Changing, and Removing E-Mail Addresses 94
Setting a Default Reply-To Address 95
Enabling and Disabling Exchange Server Mail 95
Creating a User Account to Receive Mail and
Forward Off-Site 96
Changing a User's Wireless Service and
Protocol Options 97
Renaming User Accounts 98
Deleting User Accounts and Contacts 98
Managing Contacts 99
Creating Standard and Mail-Enabled Contacts 99
Setting Additional Directory Information for Contacts 101
Changing E-Mail Addresses Associated with Contacts 101


6 Mailbox Administration 103
Managing Mailboxes: The Essentials 103
Adding Mailboxes to Existing User Accounts 104
Viewing Current Mailbox Size and Message Count 105
Moving Mailboxes to a New Server or Storage Group 105
Removing Mailboxes from User Accounts 107
Configuring Mailbox Delivery Restrictions.
Permissions, and Storage Limits 107
Setting Message Size Restrictions on Delivery To
and From Individual Mailboxes 107
Setting Send and Receive Restrictions for Contacts 108
Setting Message Acceptance Restrictions on Individual
Mailboxes 108
Setting Message Acceptance Restrictions for Contacts 110
Permitting Others to Access a Mailbox 110
Forwarding E-Mail to a New Address 110
Setting Storage Restrictions on an individual Mailbox 111
Setting Deleted Item Retention Time on
Individual Mailboxes 113
Managing Advanced Mailbox Settings 114
Setting Alternate Mailbox Display Names for
Multilanguage Environments 114
Hiding Mailboxes from Address Lists 115
Defining Custom Mailbox Attributes for Address Lists 115
Configuring ILS Settings for NetMeeting 116
Setting Advanced Mailbox Rights and Permissions 117


7 Working with Groups. Lists, and Templates 119
Using Security and Distribution Groups 119
Group Types. Scope, and Identifiers 119
When to Use Security and Standard Distribution Groups 121
When to Use Domain Local. Global, and
Universal Groups 122
When to Use Query-Based Distribution Groups 123
Working with Security and Standard Distribution Groups 123
Creating Security and Standard Distribution Groups 124
Assigning and Removing Membership for
Individual Users. Groups, and Contacts 126
Adding and Removing Group Members 126
Enabling and Disabling a Group's Exchange Server Mail 127
Working with Query-Based Distribution Groups 127
Creating Query-Based Distribution Groups 127
Previewing Query-Based Distribution Group Membership 130
Changing Query Filters 131
Other Essential Tasks for Managing Groups 131
Changing a Group's Exchange Server Alias 131
Changing. Adding, or Deleting a Group's E-Mail
Addresses 132
Hiding Groups from Exchange Address Lists 132
Hiding and Displaying Group Membership 133
Setting usage Restrictions on Groups 133
Setting Out-of-Office and Delivery Report
Options for Groups 135
Renaming Groups 135
Deleting Groups 136
Managing Online Address Lists 136
Using Default Address Lists 136
Creating New Address Lists 136
Configuring Clients to Use Address Lists 138
Updating Address List Configuration and Membership
Throughout the Domain 138
Rebuilding Address List Membership and Configuration 139
Editing Address Lists 139
Renaming and Deleting Address Lists 140
Managing Offline Address Lists 140
Configuring Clients to Use an Offline Address List 140
Assigning a Time to Rebuild an Offline Address List 141
Rebuilding Offline Address Lists Manually 141
Setting the Default Offline Address List 142
Changing Offline Address List Properties 142
Changing the Offline Address List Server 142
Customizing Address Templates 143
Using Address Templates 143
Modifying Address Book Templates 145
Restoring the Original Address Book Templates 146


8 Implementing Directory Security and Microsoft
Exchange Server 2003 Policies 147
Controlling Exchange Server Administration and Usage 147
Assigning Exchange Server Permissions to
Users and Groups 148
Understanding Exchange Server Permissions 149
Viewing Exchange Server Permissions 151
Setting Exchange Server Permissions 152
Overriding and Restoring Object Inheritance 153
Delegating Exchange Server Permissions 153
Auditing Exchange Server Usage 156
Enabling Auditing in the Domain 156
Starting to Log Auditable Events 158
Exchange Server Recipient Policies 160
Understanding E-mail Address Recipient Policies 160
Creating E-mail Address Recipient Policies 161
Modifying E-mail Address Recipient Policies
and Generating New E-mail Addresses 162
Creating Exceptions to E-mail Address
Recipient Policies 164
Scheduling E-mail Address Recipient Policy Updates 164
Forcing E-mail Address Recipient Policy Updates 166
Rebuilding the Default E-mail Addresses 166
Understanding Mailbox Manager Recipient Policies 166
Creating Mailbox Manager Recipient Policies 168
Configuring Mailbox Management and Reporting 171
Running Mailbox Manager Manually 172
Setting the Priority of Recipient Policies 172
Deleting Recipient Policies 172
Exchange Server System Policies 173
Using System Policies 173
Creating Server Policies 174
Creating Mailbox Store Policies 175
Creating Public Store Policies 179
Implementing System Policies 182
Modifying System Policies 183
Deleting System Policies 183



Part III
Microsoft Exchange Server 2003 Data
Store Administration


9 Managing Microsoft Exchange Server 2003 Data and Storage
Groups 187
Controlling the Information Store 187
Using Storage Groups and Databases 188
Creating Storage Groups 191
Changing Transaction Log Location and System Path 192
Zeroing Out Deleted Database Pages 193
Enabling and Disabling Circular Logging 194
Renaming Storage Groups 194
Deleting Storage Groups 195
Content indexing 195
Understanding Indexing 195
Setting Indexing Priority for an Information Store 196
Creating Full-Text Indexes 198
Updating and Rebuilding Indexes Manually 198
Pausing. Resuming, and Stopping Indexing 199
Scheduling Index Updating and Allowing Index
Searching 199
Enabling and Disabling Client Access to Indexes 201
Checking Indexing Statistics 201
Changing the Index File Location 202
Deleting Indexes and Stopping Indexing Permanently 202


10 Mailbox and Public Folder Store Administration 203
Using Mailbox Stores 203
Understanding Mailbox Stores 203
Creating Mailbox Stores 204
Setting the Default Public Store. Offline Address
List, and Other Messaging Options 207
Setting Mailbox Store Limits 209
Setting Deleted Item Retention 209
Recovering Deleted Mailboxes 209
Deleting a User's Mailbox Permanently 210
Recovering Deleted Items from Mailbox Stores 210
Using Public Folder Stores 211
Understanding Public Folder Stores 211
Creating Public Folder Stores 212
Setting Public Store Limits 215
Setting Age Limits and Deleted Item Retention 215
Recovering Deleted items from Public Folder Stores 216
Managing Data Stores 216
Viewing and Understanding Logons 216
Viewing and Understanding Mailbox Summaries 219
Mounting and Dismounting Data Stores 221
Setting the Maintenance Interval 223
Checking and Removing Applied Policies 224
Renaming Data Stores 224
Deleting Data Stores 224
Using Mailbox Recovery Center 225
Adding Mailbox Stores to Mailbox Recovery Center 225
Working with Mailbox Recovery Center 227
Exporting Mailbox Recovery Data 228
Associating Users and Reconnecting Mailboxes 229
Resolving Matching and Reconnection Conflicts 230
Removing Mailbox Stores from Mailbox
Recovery Center 230


11 Using and Replicating Public Folders 233
Making Sense of Public Folders and Public Folder Trees 233
Accessing Public Folders 234
Accessing Public Folders in E-Mail Clients 234
Accessing Public Folders from the Web 235
Accessing Public Folders through the Information Store 236
Creating and Managing Public Folder Trees 237
Creating Public Folder Trees 237
Designating Users Who Can Make Changes to
Public Folder Trees 238
Renaming, Copying, and Moving Public Folder Trees 239
Deleting Public Folder Trees and Their Containers 239
Creating and Working with Public Folders 240
Creating Public Folders in System Manager 240
Creating Public Folders in Microsoft Outlook 241
Creating Public Folders in Internet Explorer 242
Browsing and Checking Public Folders 242
Adding Items to Public Polders Using System Manager 243
Adding Items to Public Folders Using Outlook
and Internet Explorer 244
Searching Public Folders 245
Managing Public Folder Settings 248
Controlling Folder Replication 248
Setting Limits on Individual Folders 249
Setting Client Permissions 250
Setting Active Directory Rights and Designating
Administrators 252
Propagating Public Polder Settings 252
Viewing and Changing Address Settings for
Public Folders 253
Manipulating. Renaming, and Recovering Public Folders 254
Working with Public Folder Replicas 255
Checking Replication Status 257


12 Backing Up and Restoring Microsoft Exchange Server 2003 259
Understanding the Essentials of Exchange Server
Backup and Recovery 259
Backing Up Exchange Server: The Basics 259
Formulating an Exchange Server Backup and
Recovery Plan 262
Choosing Backup Options 263
Backing Up Exchange Server 264
Starting the Backup Utility 265
Backing Up Exchange Server with the Backup Wizard 266
Backing Up Exchange Server Manually 269
Recovering Exchange Server 273
Recovering Exchange Server with the Restore Wizard 274
Recovering Exchange Server Manually 276
Restoring Mailboxes Selectively from Backup 278
Step 1: Creating and Using Recovery Storage Groups 279
Step 2: Adding Databases to Recover 280
Step 3: Restoring and Mounting the Recovery
Databases 281
Step 4; Selecting and Restoring Mailboxes 282
Step 5: Dismounting Recovery Databases 285



Part IV
Microsoft Exchange Server 2003 and Group
Administration


13 Managing Microsoft Exchange Server 2003
Organizations 289
Configuring Global Settings for the Organization 289
Setting Internet Message Formats 290
Setting Message Delivery Options 296
Configuring Antispam and Message Filtering Options 298
Filtering Spam and Other Unwanted E-mail by Sender 299
Filtering Spam and Other Unwanted E-mail by Recipient 300
Using Connection Filtering and Real-Time Block Lists 301
Creating Connection Filter Rules 302
Setting Connection Filter Priority and
Enabling Filter Rules 305
Defining Connection Filter Exceptions and Global
Accept/Deny Lists 306
Applying Message Filters on SMTP Virtual Servers 308
Managing Administrative Groups 309
Creating Administrative Groups 310
Adding Containers to Administrative Groups 310
Controlling Access to Administrative Groups 310
Renaming and Deleting Administrative Groups 311
Moving and Copying Among Administrative Groups 311
Managing Routing Groups 311
Creating Routing Group Containers 312
Creating Routing Groups 312
Moving Exchange Servers Among Routing Groups 313
Connecting Routing Groups 313
Designating Routing Group Masters 313
Renaming and Deleting Routing Groups 314



14 Managing Message Transfer and Routing Within the
Organization 315
Configuring the X.400 Message Transfer Agent 316
Setting Local MTA Credentials 316
Expanding Remote Distribution Lists and
Converting Messages 317
Setting Connection Retry Values for X.400 318
Setting Reliable Transfer Service Values for X.400 319
Setting Association Parameters for X.400 321
Setting Transfer Timeout for X.400 322
Using Routing Group Connectors 322
Understanding Routing Group Connectors 323
Installing Routing Group Connectors 323
Configuring Routing Group Connector Delivery Options 324
Performing Other Routing Group Connector Tasks 325
Using SMTP Connectors 326
Understanding SMTP Connectors 326
Installing SMTP Connectors 327
Configuring Delivery Options for SMTP Connectors 329
Configuring Outbound Security for SMTP Connectors 330
Setting Advanced Controls for SMTP Connectors 331
Performing Other SMTP Connector Tasks 333
Using X.400 Connectors 333
Understanding X.400 Connectors 334
Installing X.400 Stacks 334
Installing X.400 Connectors 337
Setting Connection Schedules 341
Overwriting X.400 MTA Properties 342
Setting Text Wrapping and Remote Client Support
for X.400 Connectors 342
Performing Other X.400 Connector Tasks 343
Handling Core Connector Administration Tasks 343
Designating Local and Remote Bridgeheads 343
Setting Delivery Restrictions 344
Setting Content Restrictions 345
Setting Routing Cost for Connectors 346
Setting Public Folder Referrals 346
Disabling and Removing Connectors 346


15 Administering SMTP, IMAP4. and POP3 349
Working with SMTP IMAP4. and POP3 Virtual Servers 349
Mastering Core SMTP IMAP4. and POP3 Administration 351
Starting. Stopping, and Pausing Virtual Servers 351
Configuring Ports and IP Addresses Used by
Virtual Servers 352
Controlling Incoming Connections to Virtual Servers 354
Viewing and Ending User Sessions 359
Managing SMTP Virtual Servers 359
Creating SMTP Virtual Servers 359
Managing Message Delivery for SMTP and
the Exchange Server Organization 361
Controlling Authentication for Incoming SMTP
Connections 367
Configuring Outbound Security 369
Configuring Outgoing Connections 369
Managing Messaging Limits for SMTP 371
Handling Nondelivery. Bad Mail, and Unresolved
Recipients 373
Setting and Removing Relay Restrictions 374
Managing IMAP4 376
Creating IMAP4 Virtual Servers 376
Controlling Authentication for Incoming
IMAP4 Connections 377
Allowing Public Folder Requests and Fast
Message Retrieval 379
Setting Message Formats 380
Managing POP3 382
Creating POP3 Virtual Servers 382
Controlling Authentication for Incoming POPS Connections 384
Setting Message Formats 385


16 Managing HTTP Virtual Servers for Web and Mobile Access Users 389
Using Front-End and Back-End Server Configurations for Wet) and Mobile Access 389
Using Outlook Web Access and Outlook Mobile Access with HTTP Virtual Servers 389
Configuring Front-End and Back-End Servers for Multiserver Organizations 391
Using Outlook Web Access and Outlook Mobile Access with Firewalls 392
Creating Additional HTTP Virtual Servers 393
Managing HTTP Virtual Servers 395
Configuring Ports. IP Addresses, and Host Names Used by HTTP Virtual Servers 396
Enabling SSL on HTTP Virtual Servers 398
Restricting Incoming Connections and Setting
Time-Out Values 399
Controlling Access to the HTTP Server 400
Configuring Mailbox and Public Folder Access on a Virtual Server 404
Creating Virtual Directories for Additional Mailboxes and Public Folders 406
Starting. Stopping, and Pausing HTTP Virtual Servers 407


17 Microsoft Exchange Server 2003 Maintenance.
Monitoring, and Queuing 409
Tracking and Logging Activity in the Organization 409
Using Message Tracking 409
Using Protocol Logging 413
Using Diagnostic Logging 418
Monitoring Connections, Services. Servers, and
Resource Usage 423
Checking Server and Connector Status 423
Monitoring Server Performance and Services 424
Removing Monitors 430
Disabling Monitoring 430
Configuring Notifications 430
Working with Queues 435
Understanding System and Link Queues 435
Accessing the Queue viewer 436
Changing the SMTP Queue Directory 437
Managing Queues 438
Understanding Queue Summaries and Queue States 438
Refreshing the Queue View 439
Finding Messages in Queues 439
Enabling and Disabling Outbound Mail from Queues 441
Forcing Connections to Queues 441
Freezing and Unfreezing Queues 441
Deleting Messages from Queues 442



Index 443